Before you ask —
here are the answers.

From deposit to first soak: about 8–14 weeks. Site survey and design (1–2 weeks), fabrication in our Vancouver workshop (5–7 weeks), shipping (~1 week), on-site install (5 days). Most of the time is in the workshop — your backyard is only occupied for the final 5 days.

Most municipalities in BC and the PNW classify above-grade installations as personal property, not real estate — which clears most permit requirements in days, not months. Our team handles all coordination with your city. We've installed in West Vancouver, Whistler, North Vancouver, Squamish, and Kitsilano. If your city has unusual requirements, we'll flag it during the free site survey.

Estimated $80–$180 per month in operating costs depending on usage and climate. Heating is the largest line item — insulation and the auto-cover bring it down significantly. Specific operating-cost breakdown is included in your custom quote.

Yes. Marine-grade 316L stainless is the same alloy used in oceanside architecture and sailboat hulls — it's engineered for freeze-thaw cycles, salt air, and constant moisture. Our cedar saunas are insulated to operate down to −30°C. Many of our hosts use their spa more in winter than in summer.

5-year limited warranty on the pool shell and the sauna shell against defects in materials or workmanship. Mechanical components (plumbing, filtration, heating, lighting, stove) carry a 1-year warranty. Cosmetic surfaces (cedar finish, gaskets) carry a 1-year warranty. Full warranty terms ship with every commission and are subject to normal-use conditions.

All three are the same combo hot/cold plunge pool format, just different sizes (all 4′ deep). Kit 01 ($38k) is the small 6′×10′ pool alone, up to 6–8 people. Kit 02 ($72k) steps up to the medium 7′×12′ pool (8–10 people) and adds a 6–8 person cedar sauna and a jet spa built into the hot side. Kit 03 ($87k) uses the large 8′×15′ pool (10–15 people) with an 8–10 person cedar sauna, jet spa, and an outdoor shower fixture. Custom sizes available. The kit price covers the hardware that ships from our workshop — pad, decking, landscaping, and permits are quoted separately on the free survey. See the kits.

The kit price covers the hardware that ships from our Vancouver workshop: the 316L stainless steel pool shell, all mechanicals (filtration, heating, controls, and lighting), and — on Kit 02 and Kit 03 — the cedar sauna and jet spa. The outdoor shower fixture ships with Kit 03 only. Quoted separately: the site pad, decking and hardscape, landscape design, plumbing/electrical runs from your home, and permits. We coordinate or hand off as you prefer.

Yes. The three stock sizes (6′×10′, 7′×12′, 8′×15′, all 4′ deep) cover most yards. If you need something different — longer, narrower, an L-shape to fit a side yard, an integrated cold-only plunge for a gym — we'll quote a custom build on the free site survey. Custom kits carry an additional cost based on size and complexity.

It's a magnesium-mineral chlorinator — a type of saltwater pool, but with magnesium chloride and potassium chloride dissolved in the water instead of plain sodium chloride. The same electrolysis principle as a regular saltwater pool: the cell generates chlorine on demand. The differences are real but technical: (1) chlorine output is lower (roughly 1–2 ppm versus ~3 ppm in a sodium-salt pool) because the minerals help with sanitizing and pH buffering, (2) the magnesium and potassium ions make the water noticeably softer on the skin than a sodium-salt pool, and (3) there's no chlorine after-smell on your hair or skin when you get out. Still a chlorinated system — just a gentler, mineral-rich version. Not chlorine-free. We'd rather say what it actually is than pretend it's something else.

Versus a regular sodium-chloride saltwater pool: roughly half the chlorine output (the minerals help do the sanitizing and stabilize pH), noticeably softer water on the skin (magnesium and potassium ions feel different than sodium), and no chlorine smell on your hair or skin when you get out. Versus a conventional chlorine pool (hand-dosed): a fraction of the chlorine load and none of the chemistry homework. The catch worth saying out loud: it's still a chlorinated system — just a gentler, mineral-rich version. The wellness angle: balneology (medical-grade soaking in mineral water) is a documented practice across European spa towns going back two centuries, and on a plunge-pool-sized volume the mineral concentration actually lands.

No. A swim spa is built for swimming in place against a current jet — it's a long, single-temperature vessel sized for cardio. A Nore Haus thermal spa is built for the hot-and-cold wellness ritual, not swimming. Two engineered temperature zones in one vessel: a hot side that goes up to 38°C for soaking and a cold side that goes down to 4°C for plunging, both in magnesium-mineral water. No current generator, no swim function. If you want to swim, a swim spa or pool is the right product. If you want a daily contrast-therapy ritual that fits a real backyard and runs year-round, that's what Nore Haus is built for.

Nore Haus Circle is the private host network we're building for owners who want to rent their spa for 120-minute private sessions. We're inviting a small group of early hosts in Vancouver, the North Shore, and Whistler. We're not quoting projected income until we have real host data — we'd rather earn that number than promise it. Apply for early access on the Nore Haus Circle page.

Yes — for destinations beyond our active installation areas (BC, Washington, and select cross-border markets), we crate the kit and coordinate with a vetted local install partner. Special-install quotes are case-by-case — we respond within 72 hours.

50% deposit on signing, 40% on shipping, 10% on installation completion. We accept wire transfer, certified cheque, and most major credit cards. Financing through partner lenders is available on commissions over $50,000 — ask your concierge for current rates.